All of this helps to create and maintain positive customer experiences.
Your attention to detail will be essential as you note actions taken and record customer service histories in full. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. We’ll help you develop the skills to be comfortable, positive, and adaptable while troubleshooting all kinds of technical issues. No matter your background, our training program can put you ahead of the curve on all the latest internet and phone technology.
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Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.īenefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Success profileįull-time entry-level to mid-level customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts. Join the 32 million-plus Spectrum community, where a commitment to customer satisfaction, superior entertainment and communication products inspire us to think bigger and aim higher. Spectrum is connecting more people in more places with our advanced TV, Internet, Voice and Mobile services. If you're eager to learn, this is a role with a lot of potential. We promote a positive environment and make sure you have what you need to succeed. There's a lot of technology to work with, so we make sure you get the dependable mentoring and coaching that keeps you well-versed and supported. Use your extensive training to optimize the high-speed services that keep people connected in ways that really matter. As tech-savvy problem solvers, Customer Service Representatives – Internet/Voice make a real difference to their customers and our company.
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